Cloud call center solution for support and sales teams
Cloud PBX, IVR, call queues, recording and live agent dashboards for support and sales teams of any size.
Call Center Solutions · Voice · LiveCallerMy internet has been slow since morning.
AgentSorry about that. Let me check your line now.
CallerThanks, I work from home today.
What is Call Center Solutions?
Nexbyte Call Center gives your team a complete call center in the cloud: a hotline number, a multi-level IVR, call queues, recording and live dashboards. Agents can answer from a browser, a desk phone or a mobile app, from the office or from home.
There is no hardware to buy and nothing to maintain. You pay per agent, add or remove seats any month, and our team handles setup, number porting and training.
- Live in days, not monthsSetup, migration and training by our team
- Secure by defaultRoles, two-factor login and audit logs
- Local supportBangla and English, on chat, phone and email
Everything Call Center can do
12 features in 3 groups. Items marked New are the latest additions.
Virtual numbers and extensions, no hardware.
Callers say what they need instead of pressing keys.
Send each call to the best available agent.
Callers keep their place and get a call back.
Live suggestions and answers while the agent talks.
Every call turned into searchable text.
Customer details, history and notes on one screen.
Calls, WhatsApp, SMS and web chat in one thread.
Spot unhappy callers in real time.
Coach agents live without the caller hearing.
Score calls and train with real examples.
SLA, wait time and missed calls at a glance.
No hardware
Everything runs in the cloud. Agents only need a browser or softphone.
Smart routing
IVR menus, ring groups and skill-based queues send calls to the right person.
Every call recorded
Search, play and download recordings for quality and training.
Live supervision
Supervisors listen, whisper or barge into calls in real time.
CRM integration
Caller details pop up automatically from your CRM or ERP.
Clear KPIs
Answer rate, wait time and handle time per agent and per queue.
Get started in four steps
- 01Choose your number
Pick a hotline or port your existing number.
- 02Design your IVR
We build your menu, queues and working hours.
- 03Add agents
Create agent accounts and install the softphone.
- 04Go live
Start taking calls and watch the live dashboard.
See your price before you call us
Move the sliders to match your needs. The estimate updates instantly in BDT.
Estimate your call center cost
Click-to-call from your CRM in minutes
A simple REST API with webhooks, sandbox keys and docs. Plug it into your website, app or software.
- Sandbox key on signup
- Webhooks for every status change
- SDK examples for PHP, Node.js and Python
curl -X POST https://api.nexbyte.com.bd/v1/calls \
-H "Authorization: Bearer $API_KEY" \
-d agent=ext_104 \
-d to=8801712345678 \
-d record=trueHttp::withToken($apiKey)->post(
'https://api.nexbyte.com.bd/v1/calls', [
'agent' => 'ext_104',
'to' => '8801712345678',
'record' => true,
]);nexbyte.on('call.ringing', (call) => {
crm.showCustomer(call.from); // screen pop
});
await nexbyte.calls.create({ agent: 'ext_104',
to: '8801712345678', record: true });Nexbyte vs a typical provider
Technical details
- Agents
- From 2 to 2,000+ seats
- Channels
- Voice, WhatsApp, SMS, web chat
- Devices
- Browser (WebRTC), mobile app, IP phone
- Recording
- Up to 1 year, searchable
- Call setup
- Under 150 ms
- Uptime
- 99.9% SLA, redundant servers
- Integrations
- CRM, ERP, helpdesk, REST API
- Setup time
- 3 to 7 working days
Security & compliance
- Encrypted calls (SRTP/TLS) and recordings
- Role-based access for agents and supervisors
- Two-factor login and IP restrictions
- Full audit log of calls and changes
Simple pricing in BDT
Starter
- Up to 5 agents
- IVR & queues
- Call recording (30 days)
- Email support
Business
- Up to 50 agents
- Live supervision
- CRM integration
- Recording (1 year)
Enterprise
- Unlimited agents
- Dedicated server
- SLA & account manager
- Custom reports
Example prices for planning. Final rates are confirmed in your written quote.
Questions about Call Center Solutions
8 answers. Still unsure? Our team replies within two working days.
Do I need to buy phones or a PBX server?
No. Agents can use a browser softphone, a mobile app or any standard IP phone. The PBX runs in the cloud.
Can I keep my existing hotline number?
In most cases yes. We help you port your number or forward it to the new system.
Can agents work from home?
Yes. Agents only need an internet connection and a headset to take calls from anywhere.
Are calls recorded?
Every call can be recorded automatically. Recordings are searchable by number, agent and date.
How long does setup take?
Most call centers go live within 3 to 7 working days, including IVR design and agent training.
Can agents use mobile phones?
Yes. Agents can take calls on our mobile app, a browser or a desk IP phone.
Does it work with WhatsApp?
Yes. WhatsApp, SMS and web chat conversations appear in the same agent inbox as calls.
What does AI agent assist do?
It listens to the live call, shows suggested answers and fills notes, so agents resolve calls faster.
Have a product idea or a process to fix?
Tell us what you need. We'll come back with a plan, a timeline and the right team, usually within two working days.
What happens next~48h
Average first reply in 3 hours