Automating billing for 40,000 subscribers
Placeholder ISP Ltd. worked with Nexbyte to fix manual billing and frequent payment disputes. Here is how the project ran and what changed.
The project in brief
Placeholder ISP Ltd. needed a reliable system to replace manual work that was slowing the business down. Nexbyte ran discovery, built the solution and supported the team through go-live.
A custom ISP billing system with online payments, Bulk SMS reminders and a subscriber portal.
What was not working
The team spent hours every week on work a system should do, and managers had no reliable numbers to plan with.
What we built
Rolled out in stages so daily operations never stopped, with training for every user group.
How the project ran
- Phase 1Discovery
Mapped billing cycles, 14 plan types and reseller rules.
- Phase 2Migration
Imported 40,000 subscribers and three years of payment history.
- Phase 3Rollout
Moved one POP per week to the new billing system.
- Phase 4Optimise
Added payment reminders and online payment links by SMS.
What changed
Our subscribers pay online now and billing disputes dropped to almost nothing within one quarter.
Stack used
Other results we delivered
One ERP across 6 depots and 120 sales reps
- Challenge
- Stock data spread across Excel files and branches.
- Solution
- Custom ERP with mobile order taking for field teams.
Admissions and fees moved fully online
- Challenge
- Long admission queues and paper fee receipts.
- Solution
- An admission portal with digital payments and Voice Message reminders for guardians.
Have a product idea or a process to fix?
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